Many times customers who have never owned or boarded a dog before do not fully understand the expectations for care when they drop their dogs off at a facility like ours. We are diligent in our efforts to keep our place clean and the dogs healthy and safe. The fact is that Pet Parents have their dogs stay with us because they want them to be well cared for and have fun. We watch them carefully and try to care for them as you would yourself. Dogs do play here all day and interact with other dogs. The natural stress of being away from you in a strange environment plus the exercise will make them tired and even a little grungy. They often do not stop playing until they get home which is why you will see them sleep for such a long period of time when they do. We are very sorry that your dog got sick.  That certainly was not the intention. If we could have prevented it, we would have taken any and all necessary steps in order to do so.  The fact is that even our rigorous cleaning procedures, our state of the art plumbing and air filtration systems does not prevent dogs from bringing these types of viruses and bacteria into our facility.  Therefore, like kids at school, when they interact and play, they pass these things between one another.  We are sure that your vet has informed you of how contagious Giardia and viruses like it are as well as how sometimes it is very difficult to detect.  At the time you boarded your dog, there was no other known active cases here. If there were, then we would have informed our clients, isolated the dogs, sent the dog’s home, and immediately broke down the playrooms for additional cleaning.  We understand that it can be upsetting for a new dog owner to have to go through what you did and we never want to see one of the dogs we care for sick or hurt.  We hope that he is making a speedy recovery.  

I am more than willing to talk to any customers that have an issue or concern with anything related to your dog and our store.  I would be pleased to talk with you directly rather than have to respond in this medium.  Please feel free to contact me at the store or via email. 

• RAW FOOD GOES BACK TO THE BASICS.  IT IS A MORE “NATURAL” ANIMAL DIET. THIS IS WHAT THEIR DIGESTIVE SYSTEMS WERE DESIGNED TO EAT. 
• LESS INGREDIENTS MAKE IT A BETTER CHOICE FOR DOGS PRONE TO ALLERGIES
• THERE IS NOT ANY TYPE OF HEAT PROCESSING IN RAW FOODS.  THIS INSURES THAT THE VITAMINS, ANTIOXIDANTS, AND OTHER GOOD STUFF NATURALLY FOUND IN FOOD IS IN THERE. 
  

In order to best take care of your dog over the long term, we are announcing a new policy in line with Veterinarian recommendations:

-         Your dog must be vaccinated for Kennel Cough every six months even if the expiration on your vet records indicates one year.

We have reviewed this with several of the Veterinarians who took care of some of the sick dogs and it has been concluded that although there is no definitive answer on how often to vaccinate your dog for Kennel Cough, administering the vaccine every 6 months will certainly not harm your dog and most likely will help.  It must be the intranasal shot which you may even administer yourself.  No prescription is required for this shot so we will carry the shots here for purchase.  Our staff can also assist you in administering it as it must be done here to qualify as updated.  At least that will save an expensive trip to the vet.  Please inquire with the front desk.  If you should decide to take your dog to your vet to get the shot, you will be required to submit to us the updated vaccination records.    

The Holistic Approach

In doing our research and speaking with Veterinarians and Nutritionists, there is also a holistic approach to preventing Kennel Cough, the Doggie Flu, and many other troublesome illnesses.  This includes giving your dogs Multi-Vitamins, Ester C, and other immunity boosters.  We are now going to carry all of these items.  We will gladly administer these items at your request and they are going to be strongly suggested for those dogs that come here regularly.  There will be no charge for the supplements or the treat that we will give to administer it.  Only a minimal $1 administration charge will apply which is less than our Medication Administration charge.  Please inquire at the front desk.  You can also buy the supplements from us or other reputable supply chains and administer them yourself at home.  Either way, we want to know your plan so please keep us informed.    By doing this our goal is to boost the health and vitality of your 4-legged family member.